Accounts Receivable Collections Analyst

We are seeking a driven Accounts Receivable Collections Analyst to join our AR Operations department. You will focus on supporting daily operations, setting high standards for exceptional customer service, and managing sensitive external relationships.

Responsibilities:

• Collections & Account Management
• Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets
• Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
• Work on moderately difficult account assignments requiring judgement and independent recommendations
• Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears

• Client Relationship Management
• Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes
• Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism
• Field general AR/AP questions from clients and assist in researching and resolving payment issues

• Cross-Functional Collaboration
• Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues
• Partner with the AR Manager to identify opportunities to improve SOPs and processes

• Finance Operations
• Support Finance & Accounting month-end close processes and other ad-hoc projects as needed

Requirements:

• Strong attention to detail and professional written and verbal communication, with the ability to handle situations tactfully, confidently, and ethically
• A competitive, creative drive to win over customers and internal stakeholders
• Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment
• Goal-oriented, proactive self-starter with excellent organisational skills
• Strong problem-solving, research, and follow-up skills with both external and internal contacts
• Ability to adapt to the rapid changes typical of a start-up environment
• Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations
• German language skills are a plus