Director of Program Delivery

The Director of Program Delivery leads the successful execution of strategic programs and programs across the organization and assumes back-up responsibilities for the COO operating in the LTSS Program Manager capacity.

Program Delivery Leadership

• Develop successful oversight for successful execution and delivery of the IN LTSS Program.
• Align programs and projects in focus with business strategy, operational goals, and leadership priorities.
• Translate strategic goals into applicable roadmaps, milestones, and delivery plans.
• Monitor overall program health, including scope, timeline, budget, risks, dependencies, and benefits realization.
• Guide accountability across teams to ensure commitments are met.

Project Management Oversight

• Provide leadership and oversight to individuals managing projects and LTSS program deliverables.
• Establish project management standards, tools, templates, and reporting practices.
• Ensure projects have clear charters, business cases, timelines, owners, milestones, and success measures.
• Review project plans and status updates to identify risks, delays, resource constraints, or scope issues.
• Support prioritization and sequencing of projects across the portfolio.

Governance and Portfolio Management

• Maintain IN LTSS program governance structures, including steering committees, executive updates, and decision forums.
• Facilitate regular reviews to assess progress, remove barriers, and make timely decisions.
• Create visibility into portfolio performance through dashboards, scorecards, and executive reporting.
• Ensure priority programs follow appropriate approval, escalation, and change management processes.
• Help leadership evaluate tradeoffs related to priority, capacity, investment, and risk.

Partner and Executive Communication

• Serve as an important liaison between executive sponsors, business leaders, project teams, and operational partners.
• Communicate status, risks, decisions, and outcomes.
• Prepare executive-level presentations and updates.
• Set expectations with stakeholders regarding timelines, dependencies, impacts, and required decisions.
• Build relationships across departments to support agreement and adoption.

Risk, Issue, and Dependency Management

• Identify issues, and dependencies across projects.
• Ensure mitigation plans are developed.
• Escalate critical risks or decisions to senior leadership when needed.
• Resolve barriers that impact execution.
• Maintain a focus on delivery discipline and operational readiness.

Resource and Capacity Planning

• Partner with functional leaders to assess resource needs and capacity constraints.
• Support workforce planning related to program delivery needs.
• Engage the right teams and subject matter experts at the right time.
• Identify gaps in skills, staffing or tools that may affect delivery.
• Recommend adjustments to priorities or timelines based on available capacity.

Process Improvement and Operational Excellence

• Identify opportunities to improve program delivery methods, project management, and operational execution.
• Standardize repeatable processes for planning, tracking, reporting, and lessons learned.
• Promote continuous improvement, accountability, and disciplined execution.
• Support change management and adoption of new tools, or ways of working.
• Lead post-implementation reviews to capture outcomes, benefits, and improvement opportunities.

Team Leadership and Development

• Lead staff and delivery talent.
• Build a delivery culture focused on ownership, transparency, collaboration, and results.
• Provide performance feedback, mentoring, and professional development support.
• Set clear expectations for delivery teams and for results.

Required Qualifications

• Master's degree in business administration or a related field or equivalent experience
• 8 or more years of operational, technical and leadership experience especially in project management
• 5 or more years of experience in health care environment/managed care
• Experienced in planning, execution, change management, partner agreement and risk mitigation practices
• Financial and budget awareness
• Experienced in data-driven decision-making
• Develop executive dashboards demonstrating progress and success of projects and high-level deliverables
• Strong relationship building skills and expertise in influencing areas without direct authority
• Must be passionate about contributing to an organization focused on improving and consumer experiences
• Must reside in Indiana or be commutable to the Indianapolis office periodically as needed

Preferred Qualifications

• Project Management Professional or Six Sigma certification a plus
• Strong analytical skills

Work Arrangements

• Remote position
• Occasional travel to Humana's offices for training or meetings may be required

Scheduled Weekly Hours

• 40

Pay Range

• $150,000 - $206,300 per year

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance