Customer Acceleration Product Manager

As a Customer Acceleration Product Adoption Manager, you will serve as the product owner for Okta’s suite of customer education offerings, while contributing to the broader Customer Acceleration post-sales portfolio.

You will bring product thinking and customer centricity to how we design, improve, and grow our education products, working cross-functionally with Product, Marketing, Customer Content, Field Sales, and Customer First to ensure our offerings meet customer needs and drive long-term adoption, retention, and growth.

Responsibilities:

• Own the education subscription product roadmap: Serve as the product owner for Okta's education subscription, managing the backlog, defining requirements, and prioritizing improvements based on customer needs, business goals, and data insights.
• Translate product and GTM strategy into education action: Partner with Product and PMM to distill roadmaps and GTM strategies into clear requirements and priorities.
• Execute adoption programs: Design and execute targeted programs that increase awareness, engagement, and adoption, in partnership with the Digital Growth, Marketing and Customer First teams.
• Define and measure impact: Establish success metrics for the education subscription and public catalog.
• Optimize the journey to expertise: Partner with the Platforms and Customer Content teams to identify friction points in the customer learning journey.
• Connect education to the broader success journey: Partner with Customer Acceleration and Customer First leadership teams to contribute to the ongoing evolution of how education, success packages, and related offerings work together.

Required Skills:

• Experience in product management or product ownership
• Proven ability to define success metrics and use data to measure product or program effectiveness
• Experience conducting customer or user research
• Demonstrated ability to translate complex technical concepts into clear, value-based language
• Experience working cross-functionally across product, marketing, and customer success teams
• Working knowledge of training, credentialing, certification, or enablement functions

Preferred Skills:

• Experience working with or alongside an LMS, community platform, or digital customer success program
• Experience using product analytics or BI tools
• Experience in a post-sales, customer success, or customer education environment
• Experience with subscription-based products or services
• Familiarity with identity, security, or developer-focused products