Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area, has an opportunity for a full-time Insurance Collections Coordinator to handle insurance follow-up.
The Insurance Collections Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
Key Responsibilities:
- Third-party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
- Follow-up on unpaid, recouped payments, and underpaid claims.
- Resolve issues with non-payment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors.
- Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
- Maintain patient demographic information and data collection systems.
- Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems.
- Contact patients and Physician's offices as well as insurance companies as needed in order to expedite claims processing.
Required Qualifications:
- 1+ years of Healthcare Insurance-related experience.
- Experience using Microsoft Office products, specifically Excel, Outlook, and Word.
- Must be able to commute to the Monroeville, PA office.
Preferred Qualifications:
- Insurance billing or collections experience.
- Customer service in a healthcare environment.
- Experience working in a healthcare reimbursement system.
- Effective customer service skills and experience that shows ability to work in a team environment.
- Attention to detail.
- Ability to utilize analytical skills.
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
- Ability to communicate with clientele in a professional manner; both verbally and written.
Education:
- Verifiable High School Diploma or GED required.
Anticipated Weekly Hours: 40
Time Type: Full-time
Pay Range: $17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Benefits:
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.