Customer Service Specialist OEM Key Accounts

We are seeking a Customer Service Specialist OEM Key Accounts to join our team at FUCHS LUBRICANTS GERMANY GmbH in Mannheim.

As a Customer Service Specialist OEM Key Accounts, you will be responsible for supporting the Customer Service Sales Key Accounts (OEM) team and managing a specific portfolio of customers.

Your key tasks will include:

• Handling customer inquiries within the order-to-cash process
• Coordinating with sales teams on operational aspects
• Monitoring payment targets and resolving account discrepancies
• Ensuring delivery reliability and implementing audit-related corrective actions
• Collaborating with internal departments to resolve product-related customer queries
• Supporting departmental projects

To be successful in this role, you will need:

• A bachelor's degree in business studies or a completed commercial apprenticeship, ideally with experience in a similar position
• Excellent communication skills and experience in dealing with customers in day-to-day operations
• Ability to work independently and structured in a team, with high organisational skills
• Quick comprehension, willingness to learn, flexibility, engagement, initiative, and teamwork
• Knowledge of SAP and CRM systems, as well as MS Office 365
• Very good German and English language skills, both written and spoken

In return, we offer:

• A secure future perspective in a dynamic, globally active company
• Salary and benefits package according to the chemical industry's standards, including holiday and Christmas bonuses
• Individual training opportunities and courses
• Company pension scheme, disability insurance, and life-time work account
• Workplace health management, including fitness studio partnerships, action days, and company sports
• Opportunities for work-life balance, including flexible working hours, 30 days of holiday, and release possibilities
• A very good company canteen

FUCHS promotes equal opportunities, and applications from severely disabled individuals are particularly welcome if they have the same qualifications.