Account Manager

Job Overview

As an Account Manager at AI Acquisition, you will take over an existing portfolio of established client relationships. Your primary goal is to ensure these clients continue to progress, retain their services, and expand their usage.

Responsibilities

• Manage an established portfolio of legacy clients across various stages of maturity and engagement.
• Conduct regular check-ins, growth workshops, and strategic conversations with business owners.
• Focus on client retention by identifying potential risks and addressing issues proactively.
• Provide business consulting advice on offer framing, lead generation strategy, sales process, prospecting, closing, and fulfillment.
• Identify upsell opportunities and position them as natural next steps.
• Coordinate with cross-functional teams to ensure seamless service delivery.
• Maintain detailed documentation of all interactions, decisions, and next steps.

Requirements

• Native or near-native English fluency.
• Direct experience as a Customer Success Manager (CSM), account manager, or business consultant.
• Understanding of lead generation, sales funnels, and AI tools.
• Experience managing a portfolio of clients with a focus on retention and expansion.
• Comfortable with difficult conversations and providing honest feedback.
• Proactive problem-solving and solution-oriented mindset.
• Ability to quickly absorb new information and become credible with clients.
• Familiarity with AI tools and willingness to learn.

What Success Looks Like

• Clients are progressing and achieving business results.
• Potential risks are identified and mitigated.
• Thorough audits of client portfolios are conducted.
• Clients receive valuable coaching and guidance.
• Rapid acquisition of product knowledge and credibility with clients.

Benefits

• High-performance, remote-first team environment.
• Direct access to department heads.
• Opportunities for rapid progression based on performance.
• Exposure to AI-led systems and tools.
• Autonomy and ownership over your portfolio.

This role operates as an independent contractor engagement with an expected workload of 50 to 60 hours per week.