Description
Production Support Engineers keep business-critical applications running reliably in live environments.
As part of a global production engineering team, you'll:
- Help support large-scale applications and platforms used by leading organizations around the world.
- Monitor business-critical applications and services to ensure high availability and performance.
- Investigate and resolve production incidents across applications, infrastructure, databases, and cloud environments.
- Analyse logs, alerts, and system metrics to identify root causes and prevent recurring issues.
- Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and resilience.
- Develop automation and scripting solutions to reduce manual effort and improve operational efficiency.
- Support software releases, change management activities, and disaster recovery exercises.
- Participate in incident response and escalation processes during critical outages.
- Contribute to continuous improvement initiatives and technical documentation.
We're looking for curious problem solvers who enjoy technology and want to build a career in engineering, operations, cloud infrastructure, or site reliability.
Ideally you'll have:
- A degree in Computer Science, Engineering, Information Technology, Mathematics, Physics, or another STEM-related discipline.
- A GPA of 2.75 or above.
- A desire to understand, troubleshoot, and improve complex technology systems, with a strong interest in cloud infrastructure, automation, production engineering, DevOps, or Site Reliability Engineering (SRE).
- Foundational Linux or Unix knowledge and a desire to develop strong troubleshooting skills.
- Exposure to programming or scripting languages such as Python, Bash, JavaScript, or similar.
- Basic SQL knowledge and familiarity with relational databases.
- An interest in distributed systems, cloud computing, networking, and modern technology platforms.
- Strong analytical and problem-solving abilities.
- Clear communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
- A growth mindset, positive attitude, and willingness to learn.
- The right to work without requiring visa sponsorship.
Before joining your client assignment, you'll complete hands-on training designed to prepare you for supporting enterprise-scale applications from day one.
You'll receive industry-focused training before your placement begins, work with global organizations and enterprise-scale technology platforms, gain hands-on experience supporting systems used by thousands or millions of users, develop highly transferable skills in cloud, automation, reliability, and operations, build a strong professional network and receive ongoing career support, and accelerate your growth through real-world engineering experience from day one.