Description
We are seeking an Application Support Engineer to join our team at Barclays, based in Knutsford.
As an Application Support Engineer, you will play a key role in ensuring the stability, availability, and performance of critical business applications.
Your main responsibilities will include:
- Monitoring and supporting business-critical applications
- Investigating and resolving production incidents in line with ITIL processes
- Working with engineering teams to improve application reliability, performance, and operational resilience
- Leveraging monitoring and observability tools to proactively identify issues and minimise service disruption
You will also be responsible for:
- Providing technical support for the service management function to resolve complex issues
- Developing the support model and service offering to improve the service to customers and stakeholders
- Executing preventative maintenance tasks on hardware and software
- Utilising monitoring tools and metrics to identify, prevent, and address potential issues
- Maintaining a knowledge base containing detailed documentation of resolved cases
The ideal candidate will have:
- Strong API knowledge from an application support and operational support perspective
- Experience working with Oracle/MS SQL, including query analysis, troubleshooting, and supporting database-driven applications
- Strong Unix/Linux administration and troubleshooting skills within production environments
- Exposure to CI/CD processes and tools such as GitLab pipelines
- Experience using monitoring and automation tools such as Kibana, AppDynamics, and other observability platforms
Some other highly valued skills may include:
- AWS knowledge from an application support and operational support perspective
- Experience managing APIs and understanding application integration concepts
At Barclays, we expect all colleagues to demonstrate our Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as our Mindset of Empower, Challenge, and Drive.