Description
As a Collections Analyst II within HP's Global Direct Collections organisation, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers.
You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.
This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.
Responsibilities
- Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
- Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.
- Analyse aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.
- Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.
- Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.
- Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.
- Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.
- Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.
- Identify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and operational efficiency.
- Utilise reporting and analytical tools to track portfolio performance, prioritise actions, and achieve collection targets.
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
- 2 to 4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or related areas.
- Advanced English communication skills, both written and verbal. Additional languages are a plus.
- Strong analytical and problem-solving skills with the ability to interpret financial data and identify trends.
- Understanding of Accounts Receivable, collections practices, and basic financial principles.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to influence and collaborate effectively across diverse teams, cultures, and organisational levels.
- Customer-focused mindset with a proactive approach to issue resolution.
- Knowledge of the Quote-to-Cash process is preferred.
- Proficiency in Microsoft Excel and business reporting tools.
Preferred Qualifications
- Experience managing multinational or strategic customer portfolios.
- Exposure to SAP, Oracle, or other ERP platforms.
- Experience working in a shared services, global business services, or multinational environment.
- Continuous improvement mindset with demonstrated involvement in process enhancement initiatives.