Application Support Technician

The Lansing School District serves over 10,000 PreK-12 students across 25 school buildings in the increasingly diverse urban community of Lansing, MI.

We are seeking an Applications Support Technician. This role involves troubleshooting and resolving software issues, ensuring seamless user experiences.

Minimum Qualifications

• Associate degree in a Technical Field or equivalent certifications (e.g., CompTIA A+, Microsoft Certified Solutions Expert)
• 1-3 years of IT experience
• Strong customer service skills
• Alignment with Lansing School District's mission and values

Preferred Qualifications

• Bachelor's degree in a technical major
• 4-6 years of IT experience with:
• Windows 10/11
• Microsoft Office Suite
• Multiple browser platforms
• Google Apps
• Office 365
• Remote Desktop Tools
• Ticketing Software

Job Responsibilities

• Troubleshoot and fix software problems reported by users
• Provide assistance and training to users on software applications
• Monitor application performance and address potential issues
• Collaborate with software developers to report bugs and test new features
• Maintain comprehensive documentation of troubleshooting steps and solutions
• Incorporate feedback from colleagues and professional development sessions
• Build relationships with colleagues to ensure a safe and collaborative work environment
• Perform other duties as assigned

Additional Information

The salary range for this position is USD 33,708-63,713 per year.