Description
We are seeking a Project Manager to join our Global Enterprise (GES) Customer Experience (CX) team at Cisco. As a Project Manager, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale.
Responsibilities
- Act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions
- Institutionalize next-generation project management methodologies, fostering a culture of AI-fluency and innovation under Cisco's PMO framework
- Drive predictive delivery by leveraging AI-driven insights to proactively manage project lifecycles, identifying and mitigating risks before they impact any constraints
- Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation
- Present service business value to customers, influencing their assessment, planning, and management of critical projects
- Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
- Manage large and complex infrastructure projects within an account or group of accounts
- Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
- Develop and present proposals and final agreements to customers and internal stakeholders
- Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
- Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
- Influence customers in the assessment, planning, and management of related projects
- Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency
Minimum Qualifications
- Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
- Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years
- Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
- Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
- Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
- Proficiency in spoken Mandarin is required to engage directly with Mandarin-speaking customers and stakeholders and across regional accounts
- Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements