Service Supervisor

We are seeking a talented Service Supervisor to join our team in Downey, CA. As a Service Supervisor, you will play a critical role in driving service execution, improving repair quality, and strengthening team capability.

Key Responsibilities:

• Drive service execution by effectively scheduling and coordinating technicians to ensure timely completion of repairs.
• Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity.
• Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities.
• Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges.
• Optimize operational efficiency by managing service logistics, including labor, materials, and equipment.
• Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and addressing changes to scope or timelines.
• Deliver continuous improvement by identifying process gaps and implementing enhancements.
• Increase customer satisfaction and business performance by monitoring repair progress and building strong relationships with key customers.

Requirements:

• Apply financial acumen to monitor branch performance and make informed decisions.
• Communicate clearly and consistently with technicians, customers, and stakeholders.
• Build strong customer relationships by delivering responsive and solution-focused service.
• Direct work effectively by prioritizing tasks, delegating responsibilities, and removing barriers.
• Ensure accountability by setting clear expectations and tracking progress.
• Navigate and resolve conflict professionally, maintaining team cohesion.
• Leverage technical expertise to guide teams, validate repair quality, and ensure accurate records.
• Manage technical escalation and warranty processes effectively.

Education, Licenses, Certifications:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Skills/Experience:

• Knowledge of Diesel and/or Nat Gas engines.
• Previous experience working in a shop service environment.
• Experience scheduling, dispatching, and managing service personnel.
• Experience in coaching and developing technicians.
• Knowledge of Cummins Warranty/Policy.
• Ability to create customer estimates/quotes and warranty claims.
• Computer literate.
• Knowledge of Cummins QSOL/Insite.
• Customer Service experience.