Description
GDIT is seeking a Unified Communication Senior Principal Engineer Lead in support of the Defense Information Systems Agency (DISA) Global Video Services (GVS) business area. This position is a combination of remote (20%) and onsite (80%) support in Fort Meade, MD.
As a Unified Communication Senior Principal Engineer Lead, you'll play a crucial role in advancing our communication infrastructure to deliver seamless, secure, and efficient unified capabilities (UC). As the engineering team lead, you will provide technical direction, coordinate a team of engineers, prioritize engineering efforts, and ensure successful delivery of mission-critical capabilities.
Responsibilities:
- Lead a team of engineers, establish technical direction, coordinate engineering priorities, and ensure successful execution of modernization and sustainment initiatives in support of the customer’s mission.
- Responsible for leading all activities related to re-baselining and maintaining the engineering lab environment ensuring it is current and represents the customers production environment.
- Serve as an expert for migration from legacy video infrastructure toward modern, cloud-capable UC platforms; support platform upgrades, Smart Licensing transitions, and hardware refresh projects.
- Provide Engineering/Tier III troubleshooting and sustainment across UC video infrastructure , spanning legacy platforms (Cisco VCS/Expressway, Poly/Cisco endpoints) and modern solutions (Pexip Infinity, Microsoft Teams CVI).
- Develop System Capacity Expansion Plans; conduct quality assurance and performance checks across UC telecommunications design, video networking elements, and end-user peripherals.
- Ensure all architecture and designs comply with current government directives and guidelines, especially for classified networks, providing continuing security engineering support.
- Offer strategic logistics support and recommend specific configurations to enhance system functionality.
- Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation.
- Provide expert analysis, design, integration, and testing support for Unified Communication solutions.
- Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals.
- Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing.
- Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions.
Requirements:
- Education: BA/BS in Computer Science or related field
- Experience: 10+ years of related experience
- Technical skills:
- UC Networking Expertise: 3+ years in real‑time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS/WebRTC expertise
- Video Infrastructure: Hands-on experience with Cisco VCS Control / Expressway (C & E series) , SIP/H.323 interworking, traversal zone configuration, and signaling troubleshooting. Experience with Poly and Cisco hardware video endpoints
- IT Principles and Techniques: Strong grasp of information technology principles, methods, and associated hardware/software.
- Domain Expertise: Experience with integration and/or management of classified voice and video systems.
- Support Skills: Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP.
- Advanced Troubleshooting: Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump).
- Customer Service: Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction.
- Security clearance level: Active Secret Clearance
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Award-winning culture of innovation and a military-friendly workplace