Head of Partner Account Management & Ecosystem BD

About the role

Anthropic's services partner ecosystem is a critical channel for bringing Claude to enterprise customers worldwide. This ecosystem spans the full spectrum of services firms , from global system integrators and the world's largest consultancies, to specialist and regional SIs, to our growing cohort of AI-native boutique partners. Together, their reach, vertical depth, and delivery capacity are essential to scaling Claude's enterprise footprint.

We're looking for a Head of Partner Management & Ecosystem BD to lead the team of Partner Account Managers responsible for the full range of our services partnerships and to develop and execute commercial strategies for the ecosystem in partnership with Sales. You'll coach and develop a team of PAMs, shape the operating model for how we engage each segment of the ecosystem, and build the programs, playbooks, and measurement systems that let us scale with quality.

Key responsibilities

• Lead, coach, and develop a team of Partner Account Managers covering Anthropic's services partners, from global SIs and consultancies through to AI-native boutique partners
• Set clear expectations, goals, and operating standards; hold the team accountable to partner revenue, pipeline, and program outcomes
• Hire and retain exceptional talent; build a team culture grounded in rigor, partnership, and care for Anthropic's mission
• Develop and execute commercial strategies for the partner ecosystem in partnership with Sales , defining joint account plans, co-sell priorities by segment and industry, and pipeline and revenue targets that both organizations own
• Develop new ways of going to market, while also managing the tri-party motion with our cloud service partners and tech company partnerships
• Build the rules of engagement between PAMs and account teams: how partners are brought into deals, how sourced and influenced pipeline is attributed and forecast, and how conflicts are resolved
• Identify and launch new partner-led routes to market , industry solutions, packaged offerings, marketplace transactions , and prove them out with a small set of partners before scaling across the portfolio
• Own the ecosystem's contribution to the revenue plan; report on partner-sourced and partner-influenced pipeline, bookings, and consumption to partnerships and sales leadership
• Shape the operating model for each segment of the ecosystem: how PAMs plan with partners, run QBRs, forecast, track partner health, and prioritize their time across a portfolio
• Design engagement models that fit the partner , executive-level, multi-threaded relationships with global SIs alongside scalable, programmatic coverage for boutique and regional partners
• Partner with the broader SI program to adapt tier structure, benefits, and requirements to partner dynamics
• Build and evolve playbooks that help PAMs recruit, onboard, activate, and grow partners consistently
• Work with enablement, product, and solutions teams to ensure partners have the training, certifications, and technical resources they need to build and deliver production-grade Claude solutions
• Identify gaps in partner readiness, drive cross-functional investment to close them, and ensure consistent quality of partner engagement across the team
• Collaborate with sales, partner operations, marketing, legal, and finance to remove friction and accelerate joint outcomes
• Surface partner, market, and product insights to inform Anthropic's broader partner strategy and roadmap, and represent the business in partnership leadership forums

Minimum qualifications

• Experience leading partner sales, channel sales, alliances, or partner management at a technology company, including ownership of a revenue number
• Experience managing partner-facing teams, including senior individual contributors
• A track record of driving revenue through SI or consulting partner channels, consistently meeting or exceeding targets
• Executive-level relationships with C-level and partner-level stakeholders at major consulting and services firms
• Experience developing and executing commercial strategy jointly with a Sales organization, including co-sell motions, joint account planning, and partner-sourced pipeline that shows up in the revenue plan
• Strong commercial acumen and comfort coaching a team through complex deals, partner negotiations, and multi-stakeholder enterprise sales cycles
• Fluency with partner KPIs, pipeline forecasting, and dashboards, and experience using data to drive team and program decisions
• Excellent communication and relationship-building skills, from partner practitioners to senior executives, both externally and internally
• Willingness to travel to support partner relationships and joint customer engagements
• Interest in AI and a commitment to Anthropic's mission of building safe, beneficial AI systems