Technical Support Engineer - Developer Platform

About the Role:

Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

Responsibilities:

• You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.
• You will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
• You will interact with customers and help them resolve technical issues.

Requirements:

• Familiarity with Developer Platform products
• Previous experience working as part of a team in a customer-facing role
• Experience solving HTTP, DNS and other networking-related problems
• Experience with a common web development language (for example, Javascript)
• Understanding of how the Internet works
• Experience working in a support role where you resolved tickets
• Comfortable communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings)
• Motivated self-starter always looking to expand your existing skill set

Nice to Have:

• Fluency in German, Japanese, French, Spanish, Portuguese or Mandarin
• Familiarity with Cloudflare and having a site actively using our platform
• Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
• Familiarity with Nginx, Apache, IIS or any other web servers
• Commitment to gaining a deeper understanding of DNS / CDN - Cache / SSL / Cloudflare Workers
• Experience with PostgreSQL, MySQL, MS SQL or other database servers
• Experience with Cloudflare Workers and/or JavaScript
• Experience with Video encoding and streaming solutions

Compensation:

• Estimated annual salary of €37,000-51,000 for Portugal-based hires
• Eligible to participate in Cloudflare's equity plan