Description
As a NOC Intern, you will help ensure maximum service availability across TASKUS infrastructure. You will monitor alerts, perform routine health checks, and work alongside NOC engineers.
Key Responsibilities
- Monitoring: Proactively monitor core network health using enterprise tools (e.g., SolarWinds, Thousandeyes) and respond immediately to system alerts.
- Triage & Escalation: Validate incoming alerts, perform initial diagnostic checks, and escalate complex issues to NOC Engineers following standard operating procedures.
- Health Checks & Reporting: Perform infrastructure checks and assist in generating network performance metrics for management.
- Documentation: Help track device inventory, knowledge base entries, and network documentation.
Qualifications
- Currently pursuing a degree in Computer Science, Electronics Engineering, IT, or a related field.
- Basic grasp of networking fundamentals (TCP/IP, OSI model, DNS/DHCP, Subnetting, Routing/Switching).
- Basic familiarity with network diagnostics (ping, traceroute, Wireshark).
Work Schedule/ Work Shift/ Travel
- Monday to Friday only
- Onsite
- 8AM to 5PM