Principal Associate, Benefits Plan Program Management

The Principal Associate, Benefits Plan Program Management plays a critical role in ensuring the seamless delivery, administration, and continuous improvement of the organisation's Health & Wellness and voluntary benefit programs.

Key Responsibilities

1. Vendor Management & Governance

• Manage a portfolio of vendors, including on-site clinics, dental, vision, mental health, education, family support, and commuter benefits.
• Develop trust-based relationships with vendors and cross-functional partners to drive work forward.
• Monitor vendor adherence to Service Level Agreements (SLAs) and performance guarantees (PGs).
• Partner with Enterprise Supplier Management (ESM) to execute vendor management tasks.
• Create analytics to leverage data and recommend plan or program improvements.

2. Operations & Program Administration

• Resolve complex issues and track items with vendors.
• Manage annual program implementation changes with vendors.
• Handle administrative tasks related to assigned plans.
• Maintain internal intranet pages for benefit program information.

3. Associate Experience

• Own complex employee escalations for assigned plans.
• Understand associate experience to recommend and execute improvements.
• Oversee the monthly benefits and wellbeing newsletter.
• Leverage data to support key messages and partner with HR Communications.

4. Strategic Initiatives & Growth

• Support Request for Proposals (RFPs) and Request for Information (RFIs) for new or expiring benefit programs.
• Handle program implementation changes with vendors.
• Stay current on benefits products, industry innovations, and regulatory changes.

5. Documentation

• Author and maintain standard operating procedures (SOPs) for vendor management and escalation workflows.

Basic Qualifications

• Bachelor's Degree or military experience.
• 3+ years of experience working with H&W employee benefit plan vendor management.

Preferred Qualifications

• MBA or Master's Degree.
• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation.
• 4 years of experience in H&W employee benefits for organisations with 10,000+ employees.
• 5 years of experience with benefits vendor management.

Salary Information

• McLean, VA: $120,800 - $137,900 per year.
• Richmond, VA: $109,900 - $125,400 per year.