Manager, Administrative Coordinator Program

Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world's largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet.

The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. You will manage and lead a team of Administrative Coordinators, build processes and systems for scale, and maintain relationships with key stakeholders and leaders.

Responsibilities

• Manage and lead a team of Administrative Coordinators
• Maintain an understanding of team workload and bandwidth
• Develop and maintain adherence to the scope of the program and ensure individuals are set up for success
• Provide regular and frequent feedback and coaching to individual team members
• Address program escalations, feedback, and concerns
• Develop strong executive, peer, and stakeholder relationships
• Manage the headcount and capacity planning process
• Manage the onboarding and training for new Administrative Coordinators
• Serve as an expert on Stripe- and ABP-related policies and guidelines
• Identify and solve large-scale, ambiguous, and complex problems
• Drive key changes to programs to achieve future-state objectives
• Draft and distribute comms across the ABP Team and to key stakeholders
• Ideate and implement process improvements for the global ABP Program
• Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working
• Contribute to strategic planning and roadmapping for the global ABP Program
• Support existing tools, processes, templates, playbooks, and knowledge management efforts
• Exhibit excellent judgment on sensitive and cross-functional issues

Requirements

• Experience managing stakeholders and influencing critical client relationships
• Experience in headcount planning and hiring practices
• Experience in project and program management
• Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role