Description
We are Cisco's Failure Analysis and Prevention team, which plays a critical role in ensuring high Customer/Product quality.
As a Failure Analysis Engineer, you will drive improvements in the accuracy of fault duplication and isolation, provide directions and techniques on customer issues, engage with Design engineering, and communicate findings and resolutions for HW and SW field issues.
Key responsibilities:
- Drive improvements in fault duplication and isolation accuracy
- Provide direction and techniques on customer issues
- Engage with Design engineering and communicate findings and resolutions for HW and SW field issues
- Coordinate Failure Analysis cases review meetings with Cisco teams and suppliers
- Detect defects, including containment analysis
- Work closely with a multi-functional team to accelerate replication of customer-reported issues
- Articulate key technical issues to stakeholders
- Ensure EMS partners deliver timely and accurate results
- Drive innovation and new technology/processes
- Organize, plan, track, and close out design, components, and manufacturing issues
- Evolve the Product debug document over the Product Life Cycle
- Communicate key issues to design engineering, accounts, and Escalations teams
- Engage proactively with customer-facing teams to reduce RMA and get more debug and troubleshooting information from Field
- Collaborate with PQE/CEs to drive Corrective/Preventive action
- Participate in initiatives to enhance existing test strategies and methodologies
Minimum qualifications:
- Bachelor's in electrical or computer engineering with 7+ years of related experience
- Experience with High-Speed Network Interfaces and board design expertise
- Familiarity with board design tools such as Cadence Allegro
- Hardware design, schematics generation, and design validation experience
- Knowledge of Cisco products
Preferred qualifications:
- Master's degree in electrical or computer engineering
- Experience with high-speed SERDES system design and signal integrity issues
- Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams
- Familiarity with leading-edge CPUs and analog and networking components
- Experience in unit test methodologies and agile working environment