Global CRM Executive

We are seeking a highly motivated and detail-oriented CRM Executive to join our Global Marketing team. The CRM Executive will play a critical role in the execution of email, push notification, and WhatsApp campaigns to our global audiences, with a focus on North America audiences.

The ideal candidate will have a strong ability to manage their own workflow, prioritize tasks efficiently, and deliver high-quality campaigns within tight deadlines. The Global CRM Executive will report into the Global CRM Manager.

Main Duties

• Campaign execution: Build, schedule, and deploy daily email and push notification campaigns to segmented audiences using Salesforce Marketing Cloud ensuring timely and accurate delivery.
• Segmentation and personalization: Collaborate with Marketing, Membership and Digital teams to identify target audiences, segment lists, and implement personalized messaging strategies to maximize engagement and conversion rates.
• Strong data skills: Ability to manage and manipulate datasets, following best practice to ensure data hygiene. Integrate data across different platforms to create segmentation and personalization.
• HTML and CSS development: Leverage your proficiency in HTML and CSS to code and test custom email modules, templates and campaigns that align with brand guidelines and our email design system.
• Quality assurance: Conduct thorough testing and troubleshooting of campaigns across various devices and platforms to ensure content is pixel-perfect and is optimized for rendering and functionality.
• Analytics and reporting: Monitor and analyze campaign performance metrics, providing insights and recommendations to optimize future campaigns and drive continuous improvement.
• Workflow management: Independently manage your workflow, prioritize tasks, and handle a high volume of campaigns simultaneously while maintaining a keen attention to detail and accuracy.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• 2+ years experience in CRM marketing, including email, push notifications, lifecycle management.
• Proficiency in Salesforce Marketing Cloud, including Journey Builder and dynamic content creation.
• Strong HTML and CSS skills.
• Excellent organizational skills and ability to manage multiple projects simultaneously.
• Detail-oriented with a high level of accuracy in campaign execution.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• Experience in A/B testing and optimizing campaigns for performance improvement.
• Knowledge of email and push notification best practices, trends, and regulations.
• CDP experience with Hightouch or similar a plus.
• Periodic ‘on call’ weekends will be required.

Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Benefits

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick day's + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Pay Range $95,000-$110,000 USD