Assistant Facilities Manager

The Assistant Facilities Manager serves as the strategic leader for client relationships, overseeing the development and execution of comprehensive service delivery strategies while driving business growth.

Day-to-Day Responsibilities:

• Develop deep understanding of clients' business objectives, challenges, and industry trends to deliver tailored solutions that create meaningful value
• Lead the development and execution of comprehensive account strategies and annual business plans
• Manage complex, multi-service client portfolios and oversee seamless service delivery across disciplines
• Set clear account revenue targets and drive profitable growth through identification of new business opportunities and expansion of existing services
• Assemble and lead high-performing, multi-disciplinary teams to support client needs
• Monitor account performance metrics, client satisfaction, and service delivery quality
• Implement effective risk management strategies within the account
• Collaborate with internal stakeholders to leverage firm-wide resources and expertise
• Develop and deliver compelling presentations and proposals to secure new business
• Stay current on market conditions, competitive landscape, and industry best practices
• Participate in business development activities, including networking events and industry conferences

Requirements:

• Bachelor's degree required; advanced degree (MBA or equivalent) preferred
• 5+ years of progressive experience in client relationship management, business development, or related field
• Proven track record of managing large, complex client relationships and achieving revenue growth targets
• Strong understanding of commercial real estate services and market dynamics
• Experience leading multi-disciplinary teams and managing complex service delivery
• Exceptional communication, presentation, and negotiation skills

Preferred Skills and Attributes:

• Strategic thinking with ability to develop long-term vision and translate it into actionable plans
• Strong commercial acumen and financial management capabilities
• Exceptional relationship-building skills at all organizational levels
• Leadership presence and ability to influence without direct authority
• Problem-solving mindset with focus on creating innovative solutions
• Resilience and adaptability in a dynamic business environment
• Client-centric approach with commitment to excellence
• Collaborative team player who can work effectively across organizational boundaries
• Strong ethical foundation and professional integrity