Senior Product Operations Specialist, AI Enablement

Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and transportation.

We are looking for a Senior Product Operations Specialist, AI Enablement to own the technical layer of Product Operations, discovering where operational friction can be automated, building those automations, and maintaining the knowledge infrastructure that makes our systems reliable at scale.

Critical Tasks

• Identify sources of operational friction across the product organisation through discovery conversations with product managers and engineers and assess which processes are repetitive and structured enough to automate.
• Build and maintain automation tooling - scripts, integrations, and lightweight internal tools that remove manual overhead from product workflows.
• Own the technical integrity of the data and knowledge systems that Product Ops relies on - defining data schemas and field-level specifications, building validation and monitoring tooling, and diagnosing system-level problems at source rather than escalating symptoms.
• Work closely with engineers across product teams as a technical peer - understanding constraints, proposing solutions that fit how those teams work, and defining data schemas and field-level specifications that engineering teams can implement directly.
• Own the technical automation roadmap for Product Ops in deciding what to build, sequencing priorities, and balancing impact against complexity.
• Provide technical direction and coaching on problem scoping and solution design to the team.

Qualifications

• 5–7 years of experience in a technical role - software engineering, solutions engineering, technical programme management, or similar, ideally with some exposure to product or operational contexts.
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable recommendations.
• Hands-on proficiency in Python and SQL; comfortable writing scripts, building API integrations, and automating workflows without requiring infrastructure engineering depth.
• Excellent project management and stakeholder management capabilities.
• Strong organisational and time management skills with the ability to manage multiple priorities simultaneously.
• Enough system-level thinking to own a technical roadmap: you can sequence work, make trade-offs, and explain your choices to non-technical stakeholders.
• Demonstrated ability to work collaboratively across functional teams in a matrix environment.
• Experience with change management and process implementation.

Additional Information

• We care about your well-being at Grab, here are some of the global benefits we offer:
• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• FlexWork arrangements such as differentiated hours.