Partner Success Lead

Job Overview

As a Partner Success Lead at Anthropic, you will own the outcome of customer engagements across a set of managed partners in EMEA. Your goal will be to ensure that partners complete work on scope, customer Claude usage grows, and the outcome is satisfactory.

Key Responsibilities:

• Own every customer engagement in your book from partner match to completed outcome.
• Run weekly delivery reviews and bring stalled or at-risk engagements to the at-risk account review.
• Unblock issues such as partner capacity, scope creep, and customer readiness.
• Track delivery quality and consumption across your book.
• Build senior relationships with managed partners' practice and delivery leadership.
• Develop each partner's Claude practice.
• Convert successful strategies into reusable best practices.
• Conduct quarterly practice reviews with managed partners.
• Present and persuade across various audiences.
• Steward funding requests from partners.
• Coordinate handoffs with Partner Sales and Partner Delivery.
• Monitor your book's performance using key metrics.
• Utilize Claude in your daily work.

Requirements:

• Experience managing a high-volume book of concurrent customer engagements.
• Ability to build structure and programmatic motions.
• Track record of delivering completed work and driving customer behavior.
• Strong judgment on delivery quality and escalation.
• Effective communication and presentation skills.
• Understanding of customer success in a usage-based business.
• Technical fluency to be credible in delivery reviews.
• Daily use of Claude or another large language model.

Preferred Qualifications:

• 5-8 years of experience working with consulting and systems integration partners.
• Direct experience with systems integrators.
• Experience running at-risk account reviews and turning stalled work around.
• Experience anchoring a surge team.
• Depth in a specific industry vertical.
• Experience stewarding co-investment funding.
• Experience running quarterly business reviews.

Logistics

• Annual Salary: £215,000-£250,000 GBP
• Minimum education: Bachelor’s degree or equivalent
• Required field of study: Relevant to the role
• Minimum years of experience: Correlates with internal job level requirements
• Location-based hybrid policy: 25% office time
• Visa sponsorship: Available

Benefits

(No benefits mentioned)