Description
This pivotal position resides with one of our Talent Solutions clients where we have established a strong partnership. The Senior Manager, Business Systems is the NetSuite owner for this client.
Our client is a modern American wood manufacturer, distributor, and technology company connecting and modernizing the wood economy. They work with architects, builders, and leading brands across the built environment, including Amazon, Room & Board, and Equinox. Their work has been recognized by Time's Best Inventions and Fast Company's Innovation by Design Awards.
The physical operations run on NetSuite. Every wood transaction, every purchase order, every fulfillment across our distribution hubs and partner network moves through it. They went live earlier this year, and getting there took a company-wide push with support from outside partners. They now need a single owner to drive adoption, system improvements, and prepare for future growth.
You will own NetSuite and its integrations. This is a good moment to arrive. The foundational decisions are all still open in a way they won't be a year from now. This role builds the systems function from the ground up. No playbook exists yet. You'll write it.
Responsibilities:
- Craft the NetSuite Roadmap: You'll sit with stakeholders across the business and with our contractors. You'll spend real time in facilities and warehouses understanding how material actually moves, and you'll document clearly how the system works today. Then, you'll use what you learn to publish a roadmap of changes tied to measurable outcomes.
- Emphasis on Adoption and Change Management: You will put the roadmap of changes into practice (with contractor resources available as needed), with a focus on adoption. Every substantive change will have a pre-deployment training, a post-deployment adoption audit, and a report on efficiency gains.
- Monitor the System and Integrations: You'll build real sandbox-to-production discipline , testing, release process, and error-monitoring. You will own the Netsuite side of integrations with tech stack, including Hubspot, DocuSign, Stripe, other tools, and native products.
- Develop Effective Feedback Loops: You will define how systems work gets done. You'll collect feedback in a continuous, structured way from the necessary stakeholders and adapt the roadmap as business needs evolve.
- Acquisition & Integration: Acquisitions are a core part of a growth plan. Each arrives with its own data, processes, and habits. You'll write and run the integration playbook for bringing new companies onto NetSuite.
Requirements:
- NetSuite Experience with Physical Products: 5+ years in business systems or ERP administration within a physical product company. You're fluent in Netsuite back end architecture (SuiteScripts and Custom Builds) and front end experience.
- Outcome-Focused Change Management: You have successfully rolled out system and process changes to people who don't sit at desks and preferred the old way of doing things.
- Effective Discovery & Triage: You know how to run a discovery conversation with people who don't speak systems, and to get at what they actually need rather than what they think they're asking for.
- Multi-Entity, Multi-Site Operations: You've managed NetSuite across multiple locations and business units.
- Integration Fluency: You've built and maintained integrations in NetSuite.
Benefits:
- Salary Range: $140,000-$150,000