Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Care Management Associate (CMA) role is a full-time remote telework position. As a CMA, you will serve as the "Front desk" to the OhioRISE plan, providing administrative and operational support to the Care Coordination department.
Responsibilities:
- Regularly interface with various groups around the state who are providing care coordination services or supporting the services that are utilized by our membership.
- Take referrals for OhioRISE, confirm Medicaid eligibility, and process the referral.
- Complete Health Risk Assessments for all members assigned.
- Practice a high level of professionalism, adaptability, accountability, and emotional intelligence at all times when interacting with various departments or member representatives.
- Effectively manage competing priorities, maintain accuracy in a fast-paced environment, and adapt quickly as operational needs and program priorities evolve.
- Support administrative needs that involve comfortability with working in complex data systems, an Electronic Record System and/or Excel.
Requirements:
- Recent experience working for other MCOs, specifically within the last 5-7 years in the state of Ohio.
- Ability to pass the CANS assessment and obtain certification within 90 days of employment.
- Strong time management skills, initiative, attention to detail, critical thinking, and the ability to work independently while maintaining consistent communication and collaboration with team members and leadership.
- Ability to balance compassion with efficiency and professionalism.
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.
Schedule: Monday – Friday, 8am-5pm, standard business hours.
Pay Range: $18.50 - $35.29 per hour.