Description
Priory Hospital Roehampton has an opportunity for a Therapy Services Administrator to join our team.
Priory Hospital Roehampton, located in Roehampton, London, is a specialist mental health and addiction rehabilitation service. The hospital is easily accessible by public transport, with local bus routes serving Priory Lane and Barnes railway station approximately 1–2 miles from the hospital.
As a Therapy Services Administrator, you will be part of a dedicated and compassionate team working together to ensure the smooth running of the hospital and support the wellbeing of our patients. Your role is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone.
Key Responsibilities
Therapy Reception:
- Answer phone calls and deal with queries, signposting callers to respective departments
- Redirect and handle mail
- Maintain the reception area to a clean, tidy, and professional standard
Administration:
- Ensure guest security paperwork is completed where required
- Complete administration duties as needed
Skills, Knowledge & Expertise
The successful candidate will ideally have previous experience in a similar administrative role, with a strong understanding of administrative processes and the ability to manage a fast-paced workload effectively. You will have strong Microsoft Office skills, excellent time management and organisational abilities, and be confident working under pressure while maintaining a high level of accuracy. Excellent customer service and communication skills are essential, with experience handling telephone calls professionally, responding to customer queries, providing appropriate information, and effectively signposting or redirecting enquiries to the relevant team or service.
Benefits
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Birthday holiday - your birthday as an extra day's annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes such as gym membership, IT technology, and Healthcare Cash Plan
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses