Associate Director, Agency Relationship Management

We're seeking an Associate Director, Agency Relationship Management to join our marketing, distribution & partnership team. You'll play a vital part in advancing our movement to create a healthier, more sustainable future for everyone. You'll drive relationship management and strategic alliances across AIA Agency Force, plan and execute business strategies, and lead a team of Agency's Channel Managers.

Responsibilities:

• Manage Life Planners to drive engagement
• Activate, grow and drive productivity of Life Planners
• Work with CS Segment Management to drive adoption for Company-focused initiatives
• Collaborate with CS Client Management for VS accounts opening for sales done through Life Planners
• Generate CS leads through effective lead management from Life Planners
• Deep understanding of servicing issues and ability to appropriately escalate to Client Management
• Track sales performance and key initiatives and prepare weekly and monthly sales reports

Segmentation Management:

• Collaborate with Segment Management to plan and execute engagement activities, R&R, campaigns to deepen and foster good relationships with Life Planners
• Collaborate with AD's Work Stream or departments to increase adoption and Active Agent/ Productivity of Life Planners

Governance and Compliance:

• Ensuring best ROI and all sales activities comply with relevant governance, regulations and ethical standards
• Ensure all sales activities comply to relevant Company's policies and practices on risk identification, management of legal, regulatory and licensing requirements, whilst delivering their best returns

People Management:

• Support and develop BDE/DOAs under his/her supervision to have capability in the knowledge and skills required for the business.

Requirements:

• Education – Diploma or Degree Holder of any study
• Experience – Minimum 10 years working experience in sales, or insurance / financial related industry
• Special skills – well conversed in English, Mandarin and Bahasa Malaysia; Familial in using Excel and PowerPoint, good presentation skills
• Managerial skills – has experience in managing a sales team
• Strong planning and organizational skills
• Track sales performance and conduct sales coaching
• Ability to handle Intermediary complaints and/or requests with a sense of urgency
• Strong exception handling skills
• Ability to understand requirements of Life Planners and effectively liaise with Client Management
• Ability to effectively bridge clients of Life Planners with Client Management to drive up-sell/cross-sell
• Articulate with strong communication skills
• Good computer skills, preferably in Excel and PowerPoint