Description
WSP is currently seeking a Traffic Management Center Technician I to work out of our Knoxville, TN office. This role involves working night and weekend shifts, with both full-time and part-time positions available.
As a Traffic Management Center Technician I, you will be involved in projects with our Mobility Operations Team. Your primary responsibilities will include:
- Providing human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and taking appropriate actions based on guidance from current and future SOPs
- Managing traffic incidents and coordinating responses for roadway concerns
- Entering database information for all activities related to incidents, special events, roadway concerns, and call logs
- Assisting in traffic data collection for system performance troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems
- Collaborating with Tennessee DOT (TDOT) to identify, troubleshoot, and document device failures, establish repair priorities, and issue work orders for repairs of failed devices
- Receiving and responding to notifications of roadwork, highway incidents, special event information, incidents, and situations affecting the Department
- Answering phone inquiries and coordinating the Department's response with operational partners
- Responding to inquiries about TMC/ITS operations as directed by the State
To qualify for this role, you will need:
- A high school diploma
- 0-2 years of experience with a TMC type facility and/or traffic management
- Strong oral and written communication skills
- Proficiency in computer software, including MS Office applications, spreadsheets, and databases
- Analytical and organizational skills
- Ability to work well with co-workers and TDOT staff
- Familiarity with digital roadway maps and roadway elements
- Successful completion of a Criminal History Background Check