Senior Executive, Enterprise Business Operations

Prudential is seeking a Senior Executive to join their Enterprise Business Operations team in Kuala Lumpur.

The successful candidate will be responsible for supporting the processing of new business and renewal portfolios through accurate, timely, and compliant policy administration.

Key responsibilities include:

• Processing new business and renewal policy administration activities accurately and within agreed turnaround times
• Handling policy issuance, billing, endorsements, renewals, and related servicing requests in line with company standards and regulatory requirements
• Managing complex or non-standard cases independently, including exceptions and clarifications
• Ensuring all processing is properly documented and compliant with operational guidelines
• Managing and responding to incoming emails from shared mailboxes and direct assignments relating to new business and renewal cases
• Performing quality checks on policy documents, contracts, billing, and correspondence to ensure accuracy and completeness
• Identifying and flagging discrepancies, risks, or gaps early, and supporting timely resolution
• Supporting internal and external audits by providing documentation and case clarification when required
• Identifying recurring issues from daily processing or email enquiries and proposing practical improvement ideas
• Participating in process reviews, SOP updates, and continuous improvement initiatives
• Supporting User Acceptance Testing (UAT) by executing test cases and validating outputs
• Liaising with internal stakeholders on case matters and providing clear status updates, requirements, and resolutions
• Supporting team leads and managers by contributing to workload management and escalation handling
• Sharing knowledge, best practices, and learnings to support consistent service delivery across the team

The ideal candidate will have:

• 2-4 years' experience in insurance or insurance-related operations
• Experience in Employee Benefits schemes is desirable
• Knowledge of Group Insurance products (e.g. term life, hospital & surgical plans) is required
• Proficiency in MS Office applications
• Good understanding of policy administration processes and insurance fundamentals
• Strong attention to detail with a commitment to accuracy and quality
• Ability to handle high email volumes while managing processing deadlines effectively
• Strong written and verbal communication skills, especially in managing email correspondence
• Good problem-solving skills with sound judgement on escalation
• Positive, adaptable, and open to process and system changes