Description
We are seeking a Principal Client Support Specialist to join our Certification Operations team at Capital One. You will oversee end-to-end testing and certification management for payment partners, mobile application developers, and merchant payment terminals.
Your main responsibilities will include:
- Managing the administrative and operational certification workflow, focusing on Level 2 functional and security certification processes
- Serving as a primary technical liaison for external product providers, triaging and resolving high-volume technical queries
- Driving projects forward and ensuring streamlined certification timelines
- Coordinating cross-functional steps to move certification projects efficiently from intake through final approval
- Leveraging knowledge of EMV specifications and card/security testing standards to ensure compliance with network specifications
To qualify, you will need:
- A high school diploma, GED, or equivalent certification
- At least 4 years of experience in payment systems and EMV technologies
- At least 4 years of experience in software or hardware testing and certification workflows
- At least 3 years of experience in product development or technical project support
We offer a competitive salary, ranging from $138,100 to $173,400 per year, depending on location, as well as performance-based incentive compensation and a comprehensive benefits package.