Staff Technical Writer

Okta is seeking a Staff Technical Writer to lead documentation for major product launches. The successful candidate will work on documentation for developer.okta.com and help.okta.com, reporting to the Manager of Technical Documentation.

Responsibilities:

• Collaborate with Engineering, Product Management, QA, Support, and Information Development teams
• Prioritise documentation work across multiple initiatives to meet release dates
• Create end-to-end feature documentation for various engineering teams, including developer and admin content
• Develop comprehensive product expertise to ensure documentation accuracy and alignment with customer workflows
• Identify areas for improvement and suggest enhancements, including the use of Generative AI tools
• Analyse customer feedback to enhance content depth, quality, and relevance

Requirements:

• 7+ years of experience writing documentation for Cloud or Enterprise products
• Proficiency in Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence
• Experience with DITA, Markdown, OpenAPI, and API publishing platforms
• Hands-on experience with Generative AI tools
• Security/IAM domain knowledge, preferably with Okta or similar IDaaS
• Track record of leading documentation efforts independently for a launch
• Strong technical fluency to read code and API specs
• Experience writing for developers, such as SDK, CLI, or API reference guides
• Ability to prioritise and negotiate scope or timelines with stakeholders
• Self-motivated and strong communicator
• Experience working with team members across different timezones
• Team player with experience collaborating with various stakeholders
• Experience working in a fast-paced, agile environment

Desired skills:

• Familiarity with localisation and translation best practices
• Working knowledge of HTML, CSS, and JavaScript