Associate Director, Client Services

Join Kobie, a National Top Workplace and Top Remote Workplace, where the best minds in loyalty come together. As Associate Director, Client Services, you'll lead day-to-day client and internal partnerships on retail accounts, shaping loyalty strategies with data and insights.

Responsibilities:

• Own the working relationship across your accounts, leading client meetings and building trust with multiple stakeholders.
• Partner with Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Anticipate issues before they escalate and drive them to resolution.
• Spot expansion opportunities and build growth roadmaps.
• Lead product conversations with confidence and own client readiness for launches and major initiatives.

Requirements:

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.

Benefits:

• Flexible Time Off to recharge when needed.
• Nine Company-Wide Holidays.
• A diverse suite of benefits prioritizing growth, development, and personal well-being.