Associate, People Operations

Success Academy is seeking a People Operations Associate to join our HR Team, reporting to the Lead, People Operations. This role plays a key part in supporting the employee lifecycle and ensuring an excellent employee experience through efficient execution of administrative tasks and HR processes.

Key Responsibilities

• Acting as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.
• Supporting all aspects of the employee lifecycle, including pre-employment processes, onboarding logistics, and internal mobility.
• Assisting with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.
• Assisting with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.
• Supporting in the preparation of reports for various organizational needs and assisting with compliance-related documentation.
• Providing clear and helpful information to managers and staff regarding HR policies, procedures, and processes.
• Collaborating with team members to ensure seamless execution of onboarding activities and HR-related events.
• Maintaining confidentiality and managing sensitive employee information with the highest level of integrity.

Qualifications

• 2–3 years of experience in an administrative, operations, or customer service role in HR or a similar field.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously and independently.
• Excellent communication and interpersonal skills, with a focus on providing a positive employee experience.
• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.
• Experience with Workday HCM, ServiceNow, or Dado is a plus.

Compensation, Benefits & Perks

• Compensation Range: $70,000-$83,000 USD
• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day, plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend, pre-tax commuter benefits, backup family care, and performance-based earning incentives.