Customer Value Architect, EMEA

Job Description

As a Customer Value Architect, EMEA, you will be a relationship-first advisor connecting customers' Mixpanel investment to real business outcomes.

Responsibilities

• Connect Mixpanel to customer value: own the value workstream with customers, understanding their business challenges and ensuring they achieve ROI.
• Build and own relationships across business and technical stakeholders, aligning Mixpanel's capabilities to customers' highest-priority goals.
• Develop and execute success plans mapping customer business objectives to adoption milestones and measurable outcomes.
• Perform ongoing discovery of customers' business priorities, internal toolset, and pain points.
• Operate in lockstep with the AE and renewal team, partnering on expansion and growth motions.
• Lead customer enablement sessions on topics like dashboard design, funnel analysis, and retention modeling.
• Proactively monitor product usage and health signals, surfacing insights and risks.
• Drive customer adoption, identifying new pockets for Mixpanel usage and strategies for re-engagement.
• Identify underutilized features and contracted capabilities, translating them into concrete recommendations.
• Triage customer product requests and issues, solving use case questions and escalating as needed.
• Own the AI conversation: assess customers' AI maturity and advise on their agent and context strategy.
• Fluently use Mixpanel's AI surface to help customers build AI-native workflows.
• Use AI as a personal operating habit, such as a rehearsal partner for executive conversations.
• Be the voice of the customer to cross-functional partners, coordinating across GTM, Product, and Engineering.

Requirements

• Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts.
• A track record of managing relationships at every level and influencing decisions at the C-suite level.
• Ability to translate technical concepts into business terms that resonate with non-technical stakeholders.
• Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes.
• Experience building and executing strategic value and adoption plans.
• Hands-on experience with agentic or AI-native tooling.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break