Revenue Operations Manager

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network.

We're hiring a Revenue Operations Manager to be the operational backbone connecting our Sales and Customer Success organizations.

What You'll Do

Partner with Field Leadership

• Partner closely with Sales & CS leadership to help them operate their business effectively and achieve their goals
• Support territory and account planning, quota setting, and capacity modeling in partnership with Sales leadership
• Build renewal and expansion forecasting models with CS leadership, flagging at-risk accounts and revenue early
• Contribute to annual and quarterly GTM planning cycles, including segmentation and coverage models

Design Efficient Processes

• Own and continuously improve CRM (e.g., Salesforce) and CS platform architecture, ensuring data integrity across the customer lifecycle from opportunity creation through renewal
• Design and maintain the processes that govern handoffs between Sales and CS , quote to cash, onboarding, QBR cadences, renewal and expansion workflows
• Identify and eliminate manual, error-prone processes; build scalable workflows and automations as the team grows

Develop Reporting & Analytics

• Build and maintain dashboards and reporting for pipeline health, forecast accuracy, sales productivity, net revenue retention, churn/expansion, and customer health scores
• Partner with Sales and CS leaders to define and track the metrics that matter , quota attainment, ARR by segment, gross/net retention, time-to-value, renewal rates
• Deliver regular business reviews and ad hoc analysis to leadership, translating data into clear operational recommendations

Establish Cross-Functional Partnerships

• Act as the connective tissue between Sales, Customer Success, Marketing, Product and Finance , ensuring consistent definitions, data, and reporting across teams
• Train and enable Sales and CS teams on tools, process changes, and reporting so adoption sticks

What We're Looking For

• 5-7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling into enterprise or technical buyers
• Experience at a growth-stage (Series B-D) tech company with a focus in networking, security, or other infrastructure platform software solutions
• Familiarity with CRM platforms (e.g. Salesforce) and CS platforms (e.g., Gainsight, Vitally, or similar) in terms of how we can design effective processes across these systems.
• Experience supporting both new business sales motions and post-sale expansions motions (renewals, expansion, customer health) , you understand these teams have different rhythms but need to operate in unison
• Proven ability to build clean, reliable reporting and dashboards (Salesforce reports, Looker/Tableau, or similar BI tools)
• Strong AI and modeling skills; comfortable working directly with data, not just requesting it from analysts
• Excellent cross-functional communication skills; able to work directly with Sales reps, CSMs, and executive leadership alike
• A bias toward simplification , you'd rather fix a broken process than build a workaround for it

The expected base pay range for this role is between $175,000-$200,000 per year.