Description
At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity.
The Senior Analyst, Finance Technology - Revenue & Billing is responsible for the functional operation, support, and continuous improvement of the firm's revenue lifecycle technology.
Responsibilities include:
- Act as the primary IT functional analyst for time capture, prebill, billing, eBilling, bill delivery, cost recovery, pricing, and related revenue processes.
- Support billing configuration, bill groups, billing rules, templates, addresses, matter billing attributes, timekeeper dependencies, and revenue-related reference data.
- Investigate billing-cycle issues and interface exceptions that could delay time capture, invoice generation, bill delivery, or downstream revenue reporting.
- Partner with Billing and Pricing stakeholders to evaluate enhancements, prioritize defects, and validate that changes support operational requirements and financial controls.
- Support critical billing periods and coordinate production validation for billing, timekeeping, and revenue application changes.
- Partner with Finance, Billing, Procurement, IT, Information Security, Quality Assurance, reporting and data teams, and third-party vendors to understand business needs and translate them into functional requirements, process designs, configuration specifications, user stories, and acceptance criteria.
- Serve as the functional owner for assigned Finance technology capabilities, applications, and related integrations, maintaining a clear understanding of end-to-end business processes and upstream and downstream dependencies.
- Provide production support by investigating incidents, service requests, data discrepancies, and recurring process issues; perform functional triage, identify root causes, and coordinate sustainable resolution with technical teams and vendors.
- Configure and maintain assigned application settings, business rules, reference data, workflows, and controls within approved governance and change-management processes.
- Lead or support system integration testing, regression testing, user acceptance testing, defect triage, production validation, and business sign-off for releases, enhancements, and fixes.
- Own assigned integrations from a functional perspective, including business rules, data mapping validation, reconciliation, exception review, testing, and coordination with integration developers and support teams.
- Maintain functional specifications, configuration records, process documentation, data mappings, test evidence, release notes, operating procedures, and knowledge articles.
- Support release planning, change assessment, cutover, deployment, user communications, training, and post-production stabilization.
- Monitor operational trends, recurring defects, control gaps, and manual workarounds; recommend improvements that strengthen reliability, usability, data quality, and operational efficiency.
- Coordinate vendor escalations and validate vendor-delivered fixes, patches, and product changes before production deployment.
- Provide secondary coverage across the Finance technology portfolio and contribute to cross-functional priorities as needed.
Capability Ownership:
- Timekeeping
- Billing and prebill processing
- eBilling and bill delivery
- Billing templates and document output
- Cost recovery and disbursements
- Pricing and profitability
- Revenue reporting and reconciliation
Applications and Platforms:
- Aderant Sierra Billing
- BillBlast
- iTimekeep
- Clocktimizer
- Onyx and supported billing-output capabilities
- Milana and other approved pricing or revenue tools
Functional Integration Ownership:
- iTimekeep to Sierra
- Sierra to BillBlast
- Sierra to Clocktimizer
- Sierra to Milana
- PS/Ship to Sierra
- Soft Cost to Sierra
- Revenue and billing feeds to approved reporting platforms
Qualifications:
- Bachelor's degree in Information Systems, Finance, Accounting, Business, Computer Science, or a related field, or equivalent practical experience.
- Five or more years of experience as a functional analyst, business systems analyst, product analyst, or application support professional working with financial or enterprise business systems.
- Experience supporting an ERP, financial management system, or comparable enterprise application in a production environment; Aderant Sierra experience is strongly preferred.
- Demonstrated ability to gather requirements, analyze processes, document functional designs, write test scenarios, manage defects, and support production releases.
- Working knowledge of enterprise integrations, data mappings, scheduled jobs, interface monitoring, reconciliation, and error-handling concepts; hands-on software development is not required.
- Strong analytical and problem-solving skills, including the ability to assess cross-system impacts and distinguish functional, data, configuration, and technical issues.
- Excellent stakeholder management, written communication, documentation, planning, and collaboration skills.
- Experience working with technical delivery teams, quality assurance teams, third-party vendors, and business stakeholders in a structured change-management environment.
- Familiarity with service management, risk management, access controls, segregation of duties, audit requirements, and software development lifecycle practices.
- Flexibility in schedule to support critical business processing, deployments, or calls and meetings outside regular business hours when required.
- Strong functional knowledge of legal or professional-services billing, timekeeping, eBilling, prebill processing, revenue operations, or matter pricing.
- Experience supporting billing rules, bill formats, billing templates, time-entry workflows, cost recovery, or electronic invoice delivery.
- Experience with Aderant Sierra, BillBlast, iTimekeep, Clocktimizer, or comparable billing and revenue applications is highly desirable.
Benefits:
- Access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance.
- Pre-tax benefits such as health savings and flexible spending accounts.
- 401(k) savings plan and profit-sharing plans if eligible.
- Fertility benefits designed to support fertility and family-forming journeys.
- Commuter benefits where applicable and student loan assistance refinancing options.
- Competitive paid time off plan, which provides a minimum of 20 days off based on role and tenure with the firm.
- Generous paid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with newborn or adopted child(ren).
- Child care support through a back-up care program.
- 11 Firm holidays.