Senior Solutions Architect Operations Manager

GitLab is seeking a Senior Solutions Architect Operations Manager to own and improve the operational toolkit for its Solutions Architects (SAs). The successful candidate will report to the Director of Customer Experience (CX) Operations and work remotely.

The SA team's go-to operational business partner will make tools, workflows, reporting, and handoffs more effective throughout the customer journey. The ideal candidate will have relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.

Responsibilities:

• Own the SA operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation.
• Manage operational support requests for tooling, access, assignments, and data issues.
• Improve processes and system workflows for requesting, assigning, and tracking SA engagements.
• Document and operationalize the SA engagement model and cadences.
• Own SA reporting requirements and data quality standards.
• Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms.
• Turn field feedback into operational improvements.

Requirements:

• Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.
• Understanding of technical sales, pre-sales, and post-sales, SA engagement models, and technical evaluations.
• Hands-on experience with Salesforce or comparable CRM tools, reporting, data quality, and workflow improvement.
• Structured problem-solving skills and strong quantitative skills.
• Proficiency in Excel or Google Sheets and experience with AI-native tools.

Benefits:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Salary Range: $115,200-$194,400 USD