Description
The Rating team at WSP is seeking a Business Rates Manager or Senior Business Rates Manager to join their highly skilled and specialised group, providing exceptional Rating and Valuation services to clients in the commercial real estate sector.
The successful candidate will be responsible for:
- Managing one large complex client portfolio or multiple smaller portfolios on a daily basis
- Verifying rates bills issued by billing authorities and resolving queries
- Liaising with clients and billing authorities to correct matters related to occupational changes, changes to the rating list, and exemptions and reliefs
- Obtaining information from clients and responding to queries
- Ensuring all portfolio movement is actioned appropriately
- Creating and delivering quality and accurate reports to clients and senior management
- Developing and maintaining client relationships, including attending client meetings when necessary
- Meeting all KPIs as set out in Client Contracts and Service Level Agreements
- Assisting in carrying out one-off audits of historic rate payments
- Explaining the functions of the Client Monies service to clients and colleagues and undertaking Client Monies tasks when necessary
The ideal candidate will have:
- A good understanding of the complexities of calculating rate liabilities, rating appeals, and rate relief application processes in England, Wales, Scotland, Northern Ireland, Eire, and the Channel Islands
- Working knowledge of business rate legislation and case law, with the ability to explain it clearly to clients and junior colleagues
- Excellent negotiating and reasoning skills when dealing with billing authorities
- Understanding of the importance of accuracy, timeliness, and presentation in client reporting
- Sound financial and numeracy skills
- A complete understanding of the functions of the Client Monies Service and the requirements of RICS Rule 8 Protecting Client Money
- Proficiency in using desktop software and Microsoft Office Suite, particularly Excel, with intermediate formulas to manipulate data