Machine Learning Engineer (L3)

At Twilio, we're shaping the future of communications, all from the comfort of our homes.

As a Machine Learning Engineer III in Twilio's Customer Memory Team, you will build the foundational AI/ML capabilities that power intelligent engagement experiences for Twilio customers.

Responsibilities:

• Build out new functionality within a fast-moving product seeing rapid adoption.
• Take a nebulous idea, design a rigorous experiment, and execute it within weeks.
• Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.
• Build ML systems that hold up at Twilio scale.
• Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
• Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.

Qualifications:

• 5+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end.
• Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.
• Proficiency in Python programming language.
• Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.
• Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores.
• Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs.
• Ability to raise the technical bar of a team through mentorship, design review, and standards.
• Strong communication skills and highly effective collaborator who works well with teammates.

Location: Remote - India (Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi).

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.