Shift Lead (Key Holder)

We're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures,whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

What You Will Be Doing:

• Create unforgettable guest moments by greeting guests with energy and inviting them into an exciting, welcoming environment.
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up.
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.
• Master our proprietary tech and keep gear calibrated.
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests.
• Communicate with management and tech support when issues arise, clearly and quickly.
• Maintain a spotless, high-energy store that meets Sandbox VR standards.
• Sanitize gear thoroughly and display materials/gift cards to brand expectations.
• Prepare iPads, body trackers, and gear before and after every session.
• Open/close the store, manage daily audits, break schedules, and labor spend.
• Run shift check-ins, coach in real time, and train new hires.
• Ensure team performance, morale, and guest service standards remain high.

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed.
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change.
• Team-Focused: You stay positive and celebrate group wins.
• Reliable: On time, in uniform, and ready to shine.
• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs.
• Weekend Availability: Required.
• Leadership: 1+ year in retail/hospitality leadership.

Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions + guest review bonus