Description
We are seeking a Senior Fiscal Analyst to join our team at Thomson Reuters. As a Senior Fiscal Analyst, you will be part of a specialized team that contributes to the support and evolution of fiscal solutions that directly impact our clients' daily routines. This is an excellent opportunity to apply your tax knowledge, develop technical skills, and work in a collaborative, innovative, and customer-focused environment.
Key Responsibilities:
- Provide support to clients via ticketing system and phone, clarifying functional and technical doubts related to the product.
- Simulate errors related to the system attended in the internal test base to reproduce the incident reported by the client.
- Constantly monitor calls to understand the incident, focusing on resolution.
- When necessary, access remotely or contact the client by phone to identify the cause of the incident when not reproduced in the internal test environment.
- Open internal demands with the Development Team for incident correction.
- Classify calls, identifying the root cause of the incident.
- Manage multiple activities.
- Generate content in the knowledge base by creating FAQs.
- Work with stipulated goals and performance monitoring.
Required Qualifications:
- Degree in Accounting Sciences, Administration, or related areas;
- Practical experience with SPED Fiscal, SPED Contributions, and REINF;
- Experience in generating, validating, and delivering TXT files to the government;
- Knowledge of tax calculations, closures, issuance of guides, and tax legislation;
- Experience in customer support/attendance.
Preferred Qualifications:
- Knowledge of the Tax One solution;
- Knowledge of SQL/SELECT and databases;
- Knowledge of tax legislation and practical guide consultation;
- Experience or knowledge of Tax Reform.
What we offer:
- Hybrid Work Model: We adopt a flexible and hybrid work environment for our office-based functions, providing an integrated and coherent experience in both digital and physical environments.
- Flexibility and Work-Life Balance: Our "Flex My Way" policy facilitates the management of personal and professional responsibilities.
- Professional Development and Growth: We promote a culture of continuous learning and skill development, preparing our talents to face future challenges.
- Competitive Sector Benefits: We offer comprehensive benefit plans, including medical and dental assistance, corporate holidays for mental health, incentive programs, and resources for mental, physical, and financial well-being.
- Culture: Recognized globally for inclusion and belonging, flexibility, work-life balance.
- Social Impact: Generate an impact in your community with our Social Impact Institute.