Description
We are seeking a Quality Assurance Auditor to ensure the quality of task completion is acceptable and accurate by reviewing daily work produced by the team.
Key Responsibilities:
- Audit quality and provide feedback to Service Delivery Team
- Prepare QA daily, weekly and monthly reports and interact with operations and support groups regarding quality improvements
- Ensure adherence to client standards and recommend/develop action plans/process improvements if necessary
- Organize process documents and maintain updates
- Perform regular and special audits as requested by Client Teams
- Assist Service Delivery teams in investigating client escalations and resolving issues
- Evaluate and discuss problems relating to accuracy scores, quality, efficiency and non-conformance with operations and support counterparts
- Conduct coaching, QA talks and qualify new hires for process certification
- Support QA initiatives/projects for quality and process improvements
- Comply with Time Keeping Standards & Policies in Sprout, PSA and Team Utilization Tracker
- Analyze client performance and conduct monthly presentations with stakeholders
- Monitor and drive error correction
- Manage and resolve 1st level audit disputes raised by auditees
Requirements:
- Bachelor's Degree or equivalent work experience preferred
- 1-2 years of Quality Assurance experience in a pharmaceutical, technical or related area
- Willing to work in night shifts
- Amenable to work in McKinley, Taguig