Description
We are seeking an Immigration Subject Matter Expert to join our team in Kuala Lumpur. As an immigration expert, you will be responsible for providing technical immigration guidance to team members, strategic immigration advice, and compliance services to our client base.
Key Responsibilities:
- Review instructions and information for each new case, identify key issues that may impact immigration formalities, and address these with the client.
- Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
- Provide guidance using extensive knowledge of business immigration case matters.
- Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews, and assist with the successful delivery of the team’s output of work.
- Work with clients to perform intake of cases, troubleshooting issues, and establishing case strategy.
- Proactively address client escalations and provide accurate and relevant client reporting.
- Perform a wide range of varied case-related duties requiring specialized knowledge and skills in employment-based immigration matters.
- Adhere to documented firm standards and policy to mitigate risk and ensure regulatory, operational, and client compliance.
Requirements:
- Minimum 6 years' experience in immigration.
- Possess strong knowledge of procedural requirements for various types of Malaysia visa.
- A client service mindset, attention to detail, and desire to achieve a high level of productivity.
- Strong analytical and judgement skills.
- Good facilitation and communication skills.
- Ability to contribute to a positive work environment, effectively collaborate, and promote teamwork.
At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.