Retention Director

The Retention Director will oversee the retention strategy for all Kiplinger brands, focusing on growing recurring revenue through digital subscriptions and online ordering.

You will report to the Senior Marketing Director and develop a comprehensive retention strategy to maximize Customer Lifetime Value (LTV).

Key responsibilities include:

• Designing and building the full retention lifecycle strategy across multiple channels
• Leading the development of high-conversion win-back and reactivation campaigns
• Finding cross-sell and bundle opportunities with targeted messaging
• Establishing a rigorous A/B and multivariate testing cadence
• Managing Retention KPIs and delivering regular performance reporting
• Preparing annual retention budgets and managing monthly financial forecasting

The expected range for this role is $108,000 - $120,000.

Benefits include:

• Uncapped leave
• Bonus based on company performance
• Referral rewards
• Well-being support
• Opportunity to purchase shares in Future