Customer Success Engineer

Forward is looking for a Customer Success Engineer to join their Enterprise team. As a Customer Success Engineer, you will provide world-class post-sales technical leadership to clients and be onsite at the customer location in New York.

Responsibilities:

• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage and adoption of Forward's technologies
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walk customers through the various stages of adoption with Forward's Platform
• Work directly with internal Product Management, Engineering, Sales, and Marketing teams
• Some travel (10%)

Requirements:

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency
• Willingness to be onsite at the customer location in either Charlotte, NC (hybrid), Jersey City, NJ, or NYC

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills
• Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE, or VCDX
• Experience working for a startup company
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.)

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.