eCommerce Executive

We’re seeking an enthusiastic eCommerce Executive to join our growing team at Focusrite Group.

You will play a vital role in driving the performance of our global online business operations and delivering exceptional support services to brand and operational teams within the Group.

As an eCommerce Executive, you’ll support our team in maintaining all of our online sales touchpoints , website, marketplaces, and third-party systems , and assist with online sales, management of website content, and optimisation of the overall customer experience.

Key Responsibilities:

• Manage product data to ensure products are launched and maintained on site with correct imagery, descriptions, attributes, specifications and categorisation
• Action merchandising tasks onsite to fully support the trading plan, in order to achieve monthly, quarterly and annual sales targets
• Create and manage category content across the site(s), ensuring all products are presented correctly
• Support the wider eCommerce Team in deploying onsite content changes
• Conduct daily site walks and log issues with user journeys
• Review daily stock reports and work with the eCommerce Trading Manager and Ops Team
• Support the reporting of weekly and monthly trade performance
• Complete daily order checks
• Act as a point of contact for other teams within the Group
• Support with UAT for website development releases
• Manage the publication of onsite articles and supporting content

Knowledge & Skills Required:

• A passion for music, music production or content production
• Excellent administrative, multi-tasking and organisational skills
• A team player, who is self-motivated, proactive and able to adapt quickly
• Excellent interpersonal skills with an ability to communicate to all levels of the business