Customer Support/ Sales Operations

We are seeking a Customer Support/Sales Operations representative to join our team. As the first point of contact for our B2B customers, you will be responsible for resolving operational queries and providing quality pre- and post-sales service.

Responsibilities:

• Act as the primary contact for B2B customers with operational queries or problems
• Process multiple orders with attention to detail using the EDI ordering system
• Ensure orders, shipments, and deliveries meet customer requirements and company guidelines
• Maintain accurate and up-to-date customer records in the CRM database
• Provide weekly reports to management and the sales team
• Establish and maintain effective working relationships with all departments
• Possess customer-centric skills and communicate effectively with people at all levels of the organisation
• Maintain professional internal and external relationships that align with CORSAIR's core values

Requirements:

• 2+ years of experience in Sales Operations, Customer Support, or Post Account Management
• Strong knowledge of Microsoft Office, particularly Excel (creating charts, pivot tables, vlookup, formulas)
• Well-organised with the ability to multitask and resolve inquiries efficiently across multiple accounts
• Project Management and Data Management skills
• Proactive approach to process improvements
• Ability to prioritise tasks and demonstrate attention to detail and accurate order processing
• Exceptional written and verbal communication skills
• Ability to work under pressure and meet deadlines