Principal Consumer Services Product Owner

This role is responsible for defining, planning, and executing the platform strategy, collaborating with various teams to deliver software solutions that delight customers and enhance our Consumer & Small and Medium Business (SMB) Subscription offerings.

The role plans and manages technical programs or projects, effectively steering them to meet specific roadmap and feature objectives. The role develops a comprehensive software vision and roadmap for product initiatives.

Core Responsibilities:

• Own and drive end-to-end product management for digital solutions that enable and scale subscription-based services offerings
• Operate as a hybrid Technical Program Manager + Domain expert, bridging business needs, operational workflows, and technical delivery to define digital capabilities, functional components, and integration requirements
• Lead cross-functional requirements discovery and refinement, converting business problems into clear, testable requirements and delivery-ready backlog artifacts managed in JIRA
• Manage business expectations and executive communications to key stakeholders on the proposed roadmap and drive trade-off decisions

Product / Solution Management:

• Plays a leadership role and drives the progress of the end-to-end digital solution across subscription experiences
• Translate business objectives into capabilities and features, ensuring traceability from strategy → epics → features → stories → acceptance criteria
• Leads cross-functional teams through agile development process, including sprint planning, daily stand-ups, and retrospectives
• Maintain alignment between product roadmap, operational readiness, and delivery sequencing across internal partner teams

Requirements Engineering & Backlog Ownership (JIRA):

• Facilitate structured requirements discovery to capture business objectives, scope boundaries, assumptions, constraints, risks, and dependencies
• Create and manage high-quality JIRA artifacts (epics, features, user stories, enablers) with clear problem statements and outcomes
• Ensure backlog readiness for development through grooming, prioritization, and dependency management

Cross-Functional Facilitation & Stakeholder Management:

• Plan, lead, and document business + technical workshops to converge on solution design and operational feasibility
• Identify, engage, and consult subject matter experts (SMEs) to build comprehensive requirements across complex domains
• Drive decision-making through trade-off analysis and clearly communicate outcomes

Solution Design & Operational Enablement:

• Partner with architects/designers to define functional decomposition, integrations, data flows, and business rules
• Ensure solutions support operational execution needs, including monitoring/controls, auditability, exception management, and support readiness

Delivery Partnership & Lifecycle Support:

• Partner with engineering teams to support implementation through sprint planning inputs, scope clarifications, and change control
• Coordinate with partner orgs and downstream consumers to ensure integrated outcomes

Success Measures:

• Backlog quality: requirements are clear, testable, and implementation-ready with minimal rework
• Cross-team alignment: stakeholders converge on scope, priorities, and decisions efficiently
• Delivery outcomes: solutions meet business intent, operational needs, and integration requirements with successful release validation/UAT support

Education & Experience Recommended:

• Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems or any other related discipline or commensurate work experience or demonstrated competence
• Typically has 10+ years of work experience, preferably in product management, digital or software product development, or a related field

Pay & Benefits:

• The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity
• Benefits include health insurance, dental insurance, vision insurance, long-term/short-term disability insurance, employee assistance program, flexible spending account, life insurance, generous time off policies, and more