Description
The Food & Beverage team enables a consistent experience for guests by ensuring product is fresh, in stock, available and accurately priced and signed on the sales floor.
As a Food & Beverage Team Leader, you will have the opportunity to develop skills and experience in:
- Guest service fundamentals and building a guest-first and freshness culture on your team
- Food & Beverage business fundamentals, including department sales trends, freshness, food safety and quality, inventory management, item reliability, guest shopping patterns and pricing and promotions strategies
- Planning department(s) daily/weekly workload to support Food & Beverage priorities and deliver sales goals
- Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining and developing talent
A typical day as a Food & Beverage Team Leader will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensuring every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviours and execution
- Understanding sales goals, planning and executing daily/weekly workload to deliver on department and store sales goals and guest engagement
- Leading a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards
- Assessing backroom and sales floor areas of Food & Beverage and Food Service on a daily basis
- Establishing clear goals and expectations and holding team members accountable to those expectations
- Being a partner to the store leadership team through communication and collaboration
- Maintaining a fresh, full and food safe area during all operating hours
- Assigning daily tasks to team members based on planned workload and guest traffic patterns
- Validating and following up on team members’ progress against their assigned prioritised workload tasks
- Leading and demonstrating a culture of executing all best practices
- Leading team huddles to communicate focuses and trends
- Developing and maintaining partnerships with vendors
- Supporting guest services such as back-up cashier, order pick up and Drive-up
- Supporting the hiring and onboarding process of new team members
- Upholding and maintaining all Starbucks and Pizza Hut Brand Standards
- Demonstrating a culture of ethical conduct, safety and compliance
- Leading and demonstrating a safety culture
- Modelling the execution of physical security processes
- Supporting merchandise protection strategies
- Demonstrating inclusivity
- Following all safe and secure training and processes
- Occasionally assuming store-level leadership on duty responsibilities
- Addressing all store emergency and compliance requirements
We are looking for someone who:
- Enjoys interacting and helping others
- Thrives in a fast-moving, highly active and physically demanding role
- Is open to working a variable work schedule with varying hours, days or shifts
- Has previous retail and/or food experience, although not required
- Has strong interest and knowledge of the Food & Beverage business
- Can lead and hold others accountable
- Can communicate on multiple frequency devices and operate handheld scanners and other technology equipment
- Can work independently and as part of a team
- Can manage workload and prioritise tasks independently
- Is capable of remaining focused and composed in a fast-paced environment
- Has a welcoming and helpful attitude towards all guests and other team members
- Has effective communication skills
Benefits Eligibility: Please visit https://tgt.biz/BenefitsForYou_C to learn about benefits eligibility for this role.