Description
Advance your career as a Monitoring & Event Management Lead at GDIT, leading a team in a fast-paced, enterprise IT environment. You'll oversee day-to-day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across a federal customer's hybrid IT environment.
Key responsibilities include:
- Leading the team staffing the Enterprise Wide Command Center (EWCC)
- Managing MEM tooling, dashboards, CMDB/ITSM integration, and processes to meet requirements and contractual service levels
- Driving improvements in monitoring efficacy, reducing false positives, and ensuring timely P1 outage notifications and status updates per SLAs
Requirements:
- 5+ years of Monitoring & Event Management experience
- 3+ years in an IT outsourcing, IT consulting, and/or government contracting environment managing personnel and operational delivery for 24x7 services
- ITIL 4 Foundation or ITIL 5 Foundation Certification
- Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment
- Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration
- Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics
- Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis
Preferred qualifications include experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM), low code automation platforms, and deep understanding of ITIL processes.
GDIT offers a comprehensive benefits package, including medical plan options, dental plan options, a vision plan, a 401(k) plan with company match, competitive pay, and paid time off. The likely salary range for this position is $128,039 - $173,229.